take's Privacy Policy

1 Introduction and Scope

take is an online gaming and betting platform serving users in Bangladesh. This privacy policy applies to information collected through take's website, mobile application, and all related services.

When you open an account on the take platform, make a deposit, play games, or contact our support team — information is recorded in our system in each of these cases. This policy describes in detail how that information is managed.

We do not knowingly collect information from anyone under the age of 18. The minimum age to use the take platform is set at 21+, and this policy applies to users who meet that age requirement.

2 Types of Information Collected

2.1 Information You Provide Directly

Information you provide directly during the registration process and while using the service includes:

• Full name and date of birth
• Mobile number and email address
• National ID card or passport details for account verification
• Payment method details — bKash, Nagad, Rocket, or Upay account numbers
• Content of conversations with our support team

2.2 Automatically Collected Information

Some information is automatically recorded by the system while you use the platform:

• IP address and device type
• Browser details and operating system
• Login time and date, session duration
• Navigation patterns and pages visited on the platform
• Gaming history — bet amounts, win and loss records

2.3 Information Received from Third Parties

Transaction verification information from payment processing partners, and information obtained through identity verification services, may also be collected.

3 Purposes for Using Your Information

take uses your personal information for the following purposes:

3.1 Account Management and Security

• Completing the registration process and verifying your account
• Preventing unauthorised access to your account
• Detecting and preventing suspicious activity
• Managing password recovery and two-factor authentication

3.2 Service Delivery

• Processing deposits and withdrawals — via bKash, Nagad, Rocket, and Upay
• Applying bonuses and promotional offers correctly
• Managing the VIP programme and providing cashback
• Storing gaming history and account statements

3.3 Customer Support

Your account information and recent activity may be used to provide support via 24/7 live chat and email. This helps ensure fast and accurate resolution.

3.4 Responsible Gaming

As part of the responsible gaming policy, your gaming patterns are reviewed to identify unusual activity and, where needed, to help you set voluntary limits.

3.5 Service Improvement

• Identifying and resolving technical issues on the platform
• Running analytics to improve the user experience
• Testing new services and features

4 Data Storage and Security

4.1 Data Security Measures

take follows industry-standard technology and practices to protect your information:

• All data transfers are secured using SSL encryption
• Sensitive data stored on servers is kept in encrypted form
• Only authorised personnel can access specific data
• Regular security audits and vulnerability assessments are carried out
• Firewalls and intrusion detection systems remain active

4.2 Data Retention Period

All data is retained while your account is active. Even after an account is closed, financial transaction and identity-related information may be kept for a specified period as required by applicable law. Once that period has passed, the data is securely deleted or anonymised.

4.3 Response to a Data Breach

In the event of a data breach, take will promptly notify affected users and take the necessary protective measures.

5 Sharing and Disclosure of Information

5.1 Sharing Information with Third Parties

take never sells your personal information to third parties for profit. However, information may be shared on a limited basis with the following service providers:

• Payment processing partners: Necessary information is shared with bKash, Nagad, Rocket, and Upay to complete and verify transactions
• Identity verification services: To ensure account security
• Technical service providers: Trusted companies that assist with operating the platform

These partners receive information only for the specific task at hand and adhere to their own privacy policies.

5.2 Legal Obligations

take may be required to disclose information to authorities pursuant to a court order, a lawful investigation, or applicable law. Such disclosure is limited to only what is legally required.

5.3 Business Restructuring

In the event of a business restructuring, merger, or acquisition involving take, user information may be transferred to the new entity, but this privacy policy will continue to apply.

6 Cookies and Tracking Technologies

6.1 Use of Cookies

The take platform uses cookies and similar tracking technologies. Different types of cookies serve different purposes:

• Essential cookies: Required to maintain login sessions and keep core services running
• Functional cookies: For language preferences, layout settings, and a personalised experience
• Analytics cookies: To understand platform usage patterns and support service improvement

6.2 Cookie Controls

You can control or reject cookies through your browser settings. However, rejecting certain cookies may cause some parts of the platform to not function correctly.

7 Your Rights

Every user registered on the take platform has certain basic rights regarding their own information:

7.1 Right of Access

You may request a copy of the information take holds about you. Such requests must be made through customer support.

7.2 Right to Rectification

If your account contains incorrect or incomplete information, you have the right to request that it be corrected. Some information can be changed directly in your account profile.

7.3 Right to Erasure

In certain circumstances you may request that your personal information be deleted. However, this right may be limited in relation to financial transaction data and legal obligations.

7.4 Right to Restrict Processing

In certain circumstances you may request that the processing of your information be restricted. You will need to contact the support team to exercise this right.

7.5 Request Process

To exercise any of the above rights, contact take's customer support. Once your identity has been verified, your request will be processed as quickly as possible.

8 Protection of Minors

take strictly enforces the 21+ age requirement. Information from minors is not knowingly collected. Age verification is mandatory during the registration process.

If any minor's information is found in our system, it will be deleted immediately and the associated account will be closed. If a parent or guardian suspects that their child has opened an account on take, they are requested to notify our support team right away.

9 International Data Transfers

take may use international servers and services, which means your information may be processed or stored outside Bangladesh. In such cases, appropriate contractual safeguards are put in place to maintain the security of your information.

10 Changes to This Policy

take reserves the right to amend or update this privacy policy as needed. Users will be informed of significant changes via email or a notification on the platform.

Continued use of the platform after a policy change will be taken as your acceptance of the updated policy. It is therefore advisable to check this page from time to time. To learn more about take, you can read the About Us page.

If you have any questions about a change, look for answers in the FAQ section or contact our support team directly.

11 Contact

If you have any questions, concerns, or requests regarding this privacy policy, please contact take's support team. Our team is available 24/7 to assist in both Bengali and English.