FAQ
take FAQ — Answers to Questions on Bonuses, Withdrawals and Account
Whether you are new or experienced on take, questions come up about bonus terms, withdrawal times to bKash or Nagad, mobile play, and identity verification (KYC). This page provides detailed answers to more than 20 questions arranged in four sections, so you can quickly find accurate information and play with confidence. Follow take's responsible gaming guidelines and remember — this platform is for players aged 21 and above only.
Bonus
Bonus Terms and Conditions
The take welcome bonus expires if the wagering requirement is not completed within the specified time. The welcome bonus gives a 100% bonus on your first deposit, up to ৳5,000, and you must wager the bonus amount 10 times. For example: depositing ৳1,000 adds ৳1,000 in bonus, making your balance ৳2,000, with a total wagering requirement of ৳10,000. Read the terms and conditions for the exact bonus validity period.
The wagering requirement means you must place bets totalling a specific multiple of the bonus before you can withdraw bonus winnings. On take, the wagering requirement for the welcome bonus is 10 times the bonus amount. For example, if you receive a ৳5,000 bonus, you must wager a total of ৳50,000 — only then can you withdraw winnings earned from the bonus. Wagering is counted based on the total value of each bet placed, whether you win or lose.
Yes, take allows you to cancel a bonus after claiming it, but any winnings earned from that bonus will be forfeited and only your original deposit balance will remain. For the specific rules, conditions, and process for cancelling a bonus, see take's terms and conditions page, or speak directly with the support team via 24/7 live chat.
On take, slot games generally count in full towards bonus wagering. In the take Slots section, every bet placed on games like Fortune Tiger, Gates of Olympus, or Sweet Bonanza counts directly against the wagering requirement. However, live casino table games and sports bets may have different wagering contribution rates — check take's terms and conditions for accurate details.
Yes, the wagering requirement for take's Slots Festival bonus is comparatively higher. This bonus gives up to 75% of your deposit as a bonus, up to ৳8,000, with a wagering requirement of 20 times the bonus. For example: a ৳2,000 deposit that earns a ৳1,500 bonus means you must wager a total of ৳30,000. The minimum deposit is ৳200 and the bonus can be claimed once per week — for members who participate in slot games only.
take offers two separate recurring bonuses. The take Weekly Deposit Reward gives up to 50% of your deposit on any working day, up to ৳5,000, with 15x wagering. The take Weekend Reload Bonus gives up to 30% of your deposit on weekends, up to ৳3,000, with 12x wagering. Both bonuses require a minimum deposit of ৳200 and can each be claimed once per applicable period.
Withdrawal
Withdrawal Questions
When withdrawing to any mobile wallet on take — bKash, Nagad, Rocket, or Upay — funds typically reach your wallet within 10 to 45 minutes. Processing speed depends on whether your account verification is complete and on the payment gateway's status at that time. Submitting your request with accurate details will speed up the process.
No, withdrawals on take must be made to a mobile wallet registered in the player's own name. Whether you withdraw via bKash, Nagad, Rocket, or Upay, the wallet must match the name on your take account. Withdrawals to third-party wallets are not accepted — this is an important rule to ensure financial security.
Winnings earned from a bonus on take cannot be withdrawn directly — the wagering requirement must be completed first. For the welcome bonus, withdrawal is possible only after wagering the bonus 10 times. That means if you receive a ৳1,000 bonus, you can withdraw the bonus winnings once you have completed ৳10,000 in wagering. The wagering requirement does not apply to your original deposit amount.
The minimum withdrawal amount on take is ৳1,000. Withdrawal requests below this amount will not be accepted. The minimum deposit amount is ৳200 — across all channels including bKash, Nagad, Rocket, and Upay. So once your wagering is complete, make sure your balance is ৳1,000 or more before requesting a withdrawal.
On take, a withdrawal request may be cancelled before processing begins. However, once a request moves to "processing" status, cancellation is generally not possible. If you need to cancel for any reason, contact take's 24/7 live chat support immediately — the team assists in both Bangla and English.
Details about fees related to take's withdrawal process are available on the terms and conditions page. Before withdrawing via Nagad, bKash, Rocket, or Upay, it is recommended to read the latest terms and conditions. If you have a specific question, ask via live chat and the team will respond promptly.
Mobile
Mobile Use
On an Android phone, open the take site in Chrome, tap the three-dot menu at the top, and select "Add to Home screen". On an iPhone, open the site in Safari, tap the Share button, and tap "Add to Home Screen". This saves a shortcut to the take site on your phone's home screen just like an app, so you can open it directly at any time.
The take site supports both Android and iOS. It runs smoothly on Android 7.0 or later and iOS 12 or later. It works without issues on Chrome, Firefox, Safari, or Samsung Internet browsers. The site is optimised to load quickly on any standard budget smartphone.
Yes, take's mobile-optimised website lets you enjoy all slots, live table games on take Casino, and sports betting directly from your browser without installing any app. Even on a small screen, the game interface adjusts automatically, giving you the same full experience as on desktop.
Yes, take offers apps for both Android (APK) and iOS. The app is available through take's official channels. Avoid downloading APKs from third-party sources, as they may not be safe. Contact take's official source to get the app in the correct and secure way.
The result of each round is stored securely on take's game servers. Even if your mobile connection is lost, the result of a round already completed on the server does not change. When you reconnect, the game resumes normally and you can see your completed bet details in your account. If there is a problem, contact 24/7 live chat support.
KYC
Identity Verification (KYC)
If your identity verification documents are rejected on take, first read the reason for rejection carefully — it is usually due to a blurry image, mismatched information, or an expired document. Resubmit clear, correct, and up-to-date documents. If you are rejected repeatedly, contact take's support team via live chat or email — they will explain which documents are needed and how to submit them in Bangla.
KYC verification at take is done to keep players' accounts secure and to prevent money laundering and fraud. Verification becomes mandatory when withdrawal limits exceed a certain amount or when unusual activity is detected on an account. It is also for the player's own protection — so that no one else can use your account. Read the Privacy Policy to learn more.
All personal documents submitted at take are stored securely using SSL encryption. Your personal information is not shared with third parties — it is used only for security verification and fraud prevention purposes. Full details of take's data protection policy can be found on the Privacy Policy page.
On take, KYC verification is typically requested in a few situations: when making a large withdrawal for the first time; when unusual transactions are detected on the account; or before claiming certain bonuses such as a birthday gift. Completing verification early after opening your account means there will be no delays when you withdraw later.
For identity verification on take, a National ID (NID), passport, or birth certificate is generally accepted. A recent utility bill or bank statement may also be requested to verify your current address. The document image must be clear and all information must be legible. Contact the support team for specific requirements.
After registering on take, playing without verification is possible in the early stages. However, KYC verification is required to make withdrawals or claim certain bonuses. It is therefore wise to submit your documents and complete verification as soon as possible. This way there is no waiting when you withdraw and you can access all of take's features without any obstacles.
Have more questions? Talk to us directly
If you can't find the answer on this FAQ page, take's support team is always ready. Day or night, help is available in both Bengali and English at any time.
24/7 Live Chat — directly from any page on the site
Email Support:
[email protected]
Responses are generally given quickly. For complex issues, live chat is the most effective option.